Frequently Asked Questions
Find answers to common questions about our premium electronics.
Do your products come with a warranty?
Yes, all iConCity hardware includes a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Are the electronics compatible with international voltages?
Most of our devices support 110V-240V, but we recommend checking the specific product specifications page for regional compatibility.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress.
Do you offer technical support for setup?
Absolutely. Our technical team is available via email or live chat to assist you with initial configuration and troubleshooting.
What happens if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage, and we will arrange an immediate replacement at no extra cost.
Are your products brand new or refurbished?
iConCity exclusively sells brand new, factory-sealed electronics unless explicitly stated otherwise in a dedicated 'Refurbished' section.